Thank you for shopping at Jake’s Farm. We take pride in the quality of our medicinal herbs, flowers, seeds, and roots. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Items such as seeds and roots must be unopened and in their original, sealed packaging to be eligible for a return.
2. Initiating a Return
To initiate a return, please contact us at [Your Contact Information] with your order number and details about the product you would like to return. We will provide you with instructions on where to send your return.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to [Your Return Address].
5. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged Items
If you receive a damaged item, please contact us immediately at [Your Contact Information] with photos of the damaged product and packaging. We will work with you to resolve the issue, which may include a replacement or refund.
7. Non-Returnable Items
Certain types of items cannot be returned, such as:
8. Contact Us
If you have any questions on how to return your item, contact us at [Your Contact Information].
